Our Policies

By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.

You may use this site only for lawful purposes. You agree not to interfere with the site's operation, attempt to gain unauthorized access to any systems or data, scrape or harvest content or personal information, or use the site in any way that infringes the rights of others.

All content on this site — including text, images, logos, product descriptions, and our assistant Kaku's responses — is the property of Quichapa Coffee Inc. or its licensors and is protected by copyright and trademark law. You may not reproduce or distribute it without our written permission.

The site and its content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Quichapa Coffee disclaims all liability for damages arising from your use of the site. Our total liability for any claim will not exceed the amount you paid to us in the transaction giving rise to the claim.

These terms are governed by the laws of the State of Utah, and any disputes will be resolved in the state or federal courts located in Utah. We may update these Terms of Use from time to time; continued use of the site after changes are posted constitutes acceptance.

All orders are subject to acceptance and availability. Prices are listed in U.S. dollars and may change without notice; the price charged is the price displayed at checkout. Applicable taxes and shipping charges are calculated and shown before you place your order.

We accept the payment methods shown at checkout. Your payment is processed when you place your order. Our coffee is roasted to order; orders typically ship within 2–5 business days. Delivery estimates are provided by our carriers and are not guaranteed.

Coffee Club subscriptions renew automatically on the schedule shown when you join, using your saved payment method. You may pause or cancel your subscription at any time from your profile or by contacting us; changes take effect at the end of the current billing cycle. The first cycle is charged with your initial order.

Risk of loss passes to you upon our delivery to the carrier. If an order arrives damaged or is lost in transit, contact us and we will make it right with a replacement or refund.

We may refuse or cancel any order, including for suspected fraud or pricing errors. If we cancel your order, you will receive a full refund of any amount charged.

Coffee is a perishable good, roasted to order — so we cannot accept returns of coffee. If you are unhappy with your coffee for any reason, contact us within 30 days of delivery and we will work with you on a replacement, credit, or refund. We stand behind every bag we roast.

Brewing gear in original condition may be returned within 30 days of delivery for a refund of the purchase price. Return shipping is the customer's responsibility unless the return is due to our error (wrong, damaged, or defective item), in which case we cover it.

To start a return or report a problem, email office@quichapacoffee.com or ask Kaku on the site/app. Refunds are issued to the original payment method within 5–10 business days of our receipt of the return (or approval of the claim).

We maintain the information you provide when you create an account, place an order, join the Coffee Club, or chat with Kaku, such as your name, email, phone number, shipping address, order history, and stated preferences. We also collect standard technical data (IP address, browser type, cookies) to keep the site working and secure.

Payment card details are processed by our payment providers (such as Stripe and Braintree) and are never stored on our servers. Cryptocurrency payments are received at addresses we control; blockchain transactions are public by nature.

We utilize your information to fulfill orders, manage subscriptions, provide customer service (including Kaku's personalized assistance), improve our products, and, only if you opt in, send marketing communications. You can unsubscribe at any time.

We do not sell your personal information. When we intentionally share it, we do so only with service providers who help us operate (payment processing, shipping carriers, email/SMS delivery), and only as needed to provide their service, or where required by law.

You may request a copy of your data, corrections, or deletion at any time by emailing office@quichapacoffee.com. We retain order records as required for tax and accounting purposes. This site is not directed at children under 13, and we do not knowingly collect their information.